Yahoo! Small Business System Status » Merchant Solutions

Latency And Database Errors

deepthia — 11/19/09

Some users may experience latency while accessing their web sites.

Some database-driven websites may also display “Error establishing a database connection” or similar database connectivity errors.

We are aware of this issue and are currently investigating.

Some viewers are unable to see some Yahoo!-hosted web sites.

imtiyazp — 11/18/09

We have received reports that some Yahoo!-hosted web sites are not visible to all viewers. Yahoo! has investigated this matter, and the issue appears to be specific to certain Internet service providers (ISPs). If you are unable to see your Yahoo!-hosted web site, or are told that others are unable to see it, please visit the following link:

http://whfarm11.com

If this site does not load, please contact your internet service provider and inform them of the connection failure. Please rest assured that most people around the world are able to see your web site, and we hope that your Internet service provider will be able to help you see your site again quickly.

If the site above does load as normal, there may be something else happening with your web site. Please contact Yahoo! Small Business Technical support.

Billing system sending out past due notices on closed accounts

bariarol — 11/17/09

We are aware of this issue and have applied a fix to stop the past due notices from being sent on closed accounts.

We will not try to collect past due amounts on closed accounts

To view all of your accounts’ Service Summary and payment history, please visit billing.yahoo.com.

We will continue to monitor this issue until we get confirmation of complete resolution.

Customers are repeatedly prompted to enter network password for POP account

bariarol — 11/17/09

Customers may be able to resolve this issue by updating their Yahoo! ID Password via the Can’t Access my Account link on a sign in page.

In the interim, customers who are affected by this issue should still be able to access their Yahoo! Business Mail via the Web Mail page.

Maintenance affecting one server on November 15

jfarwell — 11/11/09

On November 15, from 10:00 p.m. to 11:30 p.m. (PST), we will be conducting important maintenance on one of our servers. If you do not see a notice about this maintenance in your Store Manager, your store is not affected.

Shoppers may be unable to use gift certificates or coupons when placing an order during the maintenance period. Store Manager will not be available during this time. Merchants should complete all store publishes before maintenance begins. Publishes in-progress will be stopped resulting in a partial content publish. FDMS batch submissions and site statistics reporting may be delayed until the following day.

Please note: Merchants using the Database Inventory feature should set their "Quantity can Exceed Availability" setting to "Yes" for the maintenance period, or orders may not be accepted. Your inventory will automatically be updated to reflect new orders once the maintenance is complete. Orders received during this time should be checked against available item quantities to ensure the order can be filled.

To modify the "Quantity can Exceed Availability" setting:

In Store Manager, click on "Configure Inventory" (located in the Order Settings column)
In the Settings Section, change "Quantity can Exceed Availability" to "Yes"
Click the "Update" button
Publish your Order Settings

Following the maintenance period, you may restore your original settings if needed, to prevent items from being ordered when they’re not in stock. We apologize for any inconvenience.